Supporting Unpaid Carers

If you are an unpaid Carer looking for information and advice to support you in your caring role, please visit the Regional website for unpaid Carers linked below.

Carers Support West Wales | Cymorth Gofalwyr Gorllewin Cymru

Do you look after someone? 
Are you a Carer?

“A Carer is someone who provides unpaid help and support to a relative, friend, or neighbour who could not manage on their own due to illness, disability, frailty, physical impairment, mental ill health or substance misuse.”

Does this sound like you? If so, you are an unpaid Carer.  We are interested in identifying Carers, especially those people who may be caring without help or support.  We know that Carers are often “hidden” looking after a family member or helping a friend or neighbour with day-to-day tasks and may not see themselves as a Carer.

We feel that caring for someone is an important and valuable role in the community. It is often a 24-hour job that can be very demanding and isolating for the Carer.  We further believe Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

The Impact of the Coronavirus Pandemic

As you are probably aware the impact of the coronavirus pandemic on the lives of unpaid Carers has been enormous, with many having lost access to all support, including day care services and family help. We now know that 81% of Carers are providing an additional 10 hours per week care, with many of them juggling their caring role with their work responsibilities. The impact of this on Carers mental and physical health has been extremely detrimental and, sadly, 44% of unpaid Carers now report that they are at breaking point.

Why unpaid Carers are vital?

Unpaid Carers provide around 96% of the care in the community and save the NHS in Wales over £8.1 billion each year. PAVS Dementia Supportive Communities recognises that Carers contribute a significant saving to the NHS by looking after relatives, neighbours or friends who might otherwise have to go into long term care.  Young Carers, under the age of 18 may be particularly vulnerable due to their inexperience and lack of life-skills. Young Adult Carers, between the ages of 18-25, can be the most hidden group of Carers in our society. Therefore, we at PAVS Dementia Supportive Communities are committed to providing appropriate support and consideration to our service users who are Carers whatever their age.

Registering as a Carer – Benefits

If you are a Carer, please let your GP Surgery know. A Carers Registration/Referral form is available at your GP surgery or by speaking to our Carers Lead – Cherry Evans 07849 086009

Why should you register as a Carer with your GP surgery?

Registering as a Carer may help your health care team to:

  • understand your caring responsibilities.
  • signpost you to information, help and support, either now or in the future.
  • share information about the person you care for (with appropriate written
  • consent).
  • may provide more flexible appointments that reflect your caring role.
  • offer you an annual flu jab (free).
  • refer you to other services or organisations that might be able to help you.

Our Carer Lead is Cherry Evans, a dedicated member of staff to help with Carer-related enquires. You can ask to speak to her by telephone or make an appointment for a chat. The Carer Lead has lots of information to share with you which may help. We look forward to hearing from you.

Cherry Evans, Dementia Supportive Community Development Officer,
Mob 07849 086009 Email

What is a Carer’s Needs Assessment?

As a Carer, you are entitled to have a Carers Needs Assessment by Social Services. It is a chance to talk about your needs as a Carer and the possible ways help could be given. It also looks at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment. Every Carer is entitled to an assessment; however, it is not an assessment of your ability to provide care. When you register with your GP Practice as a Carer, the practice will offer you the chance to have a referral.

Working in partnership to support carers

The West Wales Carers Development Group (WWCDG) are a formal sub-group of the West Wales Regional Partnership Board (RPB). The group includes representatives of health board, the three local authorities, third and voluntary sector organisations, service users and carers in West Wales. The group is currently chaired by Anna Bird, Hywel Dda UHB, with vice chair Sophie Buckley, PAVS.

The WWCDG work together to utilise the carers funding provided by Welsh Government. The funding is used to ensure that carers priorities are embedded in services in line with the Social Services and Well-being (Wales) Act 2014. 

The RPB launched the West Wales Carers Strategy 2020-2025 on Carers Rights Day 2020. We work with the RPB and are committed to the strategy. The carers strategy sets out four priority areas to set out how we will work together to plan, develop and deliver services that will improve outcomes for carers and their families. The priorities are:

  1. Improve the early identification and self-identification of carers, including young carers and young adult carers.
  2. Ensure a range of services is available to support the well-being of carers of all ages, in their life alongside caring.
  3. Support carers to access and maintain education, training and employment opportunities.
  4. Support carers to become digitally included.

Defining the priority areas was informed by feedback we have received from recent engagement activities, as well as the national priorities set by Welsh Government, and the 2017 population needs assessment for West Wales. The West Wales Carers Strategy will support services for Carers that are based on the principal of equality and fair access for all. You can view the strategy by clicking here (opens in new tab) To view the Strategy in Welsh, please click here

You can view the latest WWCDG Annual Report by clicking here. For a Welsh version, please click here.

How to contact us

See our list of staff contact details and make direct contact with the person you need.

Alternatively our office phone line is open between 10am and 2pm each day on 01437 769422

Our generic email is

Registered Office: 36/38 High Street
Haverfordwest, Pembrokeshire SA61 2DA

Office Hours

Our staff are now working in a hybrid way which means they may not be in the office, but working from other venues or home working. Due to changes in the way we now work, we are not holding meetings or running training events in person from our premises. However, if you wish to meet with a member of staff then please email them directly or call their business mobile number. The staff contact list is kept up to date with the most recent information.

If you do need to call at our premises, we have an intercom system at our front entrance, so just ring the bell and wait to be answered by one of the team. From 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm on a Friday (except on Bank Holidays) there will be someone there who is able to answer you. If you are just delivering mail, then please use the letter box on the front door.

Thank you for your ongoing support.

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