Since 2006 County Voluntary Councils in Pembrokeshire, Ceredigion and Carmarthenshire have been providing an ICT support and development service to voluntary groups in Communities First areas. The service, provided by a team of Circuit Riders, consists of practical help with computers, printers and networks, as well as assistance with the development of group websites. Groups have access to an ICT Telephone Helpdesk as well as site visits and group workshops. We are currently in the process of applying for new funding and planning future services. By completing this survey, you will help the team to tailor ICT services to the needs of your group.

1.	What is the name of your Group / Organisation

2.	What is the main County your group works in?
	Pembrokeshire
	Ceredigion
	Carmarthenshire

3.	Has your group used the CVC Circuit Rider project for ICT support in the past?
	Yes
	No
	Don't know

4.	If you had support from the CVC Circuit Rider project what did it enable you to do?
	Allowed us to carry on working when our equipment failed
	Use our exisiting ICT equipment in a better, safer way
	Purchase new equipment with confidence
	Improve our internet connection eg quicker, faster
	Involve more people in our group using ICT equipment /internet
	Create a website to promote our activites / information

5.	Whether you have had support or not, what help would you like the Circuit Riders to provide in future?
	Practical support when our equipment doesn't work
	Practical support to set up a group website / video
	Advice on buying computer equipment
	Advice on how to use the internet safely
	Practical Help on how to use new technologies such as on-line communities, blogs, social networking
	Help with planning our use of ICT in the future
	Basic training on how to look after our computers

6.	How would you like ICT support to be delivered?
	By a site visit from an ICT support person - a Circuit Rider within a day
	By a site visit from an ICT support person - a Circuit Rider within a week
	By a dedicated Telephone Support
	By email
	By workshops

7.	Would your organisation be able to pay for this service?
	No
	Yes

8.	If yes, how would you prefer the payment to be structured?
	Pay as you go
	An annual maintenance fee which covers a number of callouts
	A limited service of Telephone Helpdesk and email support
	A monthly maintenance fee which covers a number of callouts
	A fixed price for pieces of work eg setting up a network

Thank you for completing this survey.